The US technology company Apple Inc. starts a worldwide service program for the MacBook and MacBook Pro. The keyboard might cause some problems.
Cupertino (CA) – The iPhone manufacturer Apple officially started a service program on June 22, 2018. The affected MacBook and MacBook Pro might show one or multiple of the following behaviors:
- Letters or characters repeat unexpectedly,
- Letters or characters do not appear,
- Key(s) feel “sticky” or do not respond in a consistent manner.
Apple emphasizes that this “… a small percentage of the keyboards .. may exhibit one or more of these behaviors”. The models can easily be identified as outlined on the official Apple website. Any affected device will be repaired free of charge. However, the manufacturer points out that the following restrictions apply for this service:
- Apple will examine the device prior to any service to verify that it is eligible for this program and in working order.
- If the MacBook or MacBook Pro has any damage which impairs the service, that issue will need to be resolved prior to the keyboard repair. In some cases, there may be a cost associated with the repair.
- Create a backup of your data before handing in your device.
- The service time depends upon the type of service and the availability of replacement parts. One or multiple keys or the entire keyboard might be replaced.
- This program doesn’t extend the standard warranty coverage of the MacBook or MacBook Pro.
- This program covers affected MacBook or MacBook Pro models for 4 years after the first retail sale of the unit.
Currently affected models:
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
If you have previously repaired the MacBook or MacBook Pro for this defect, you can contact Apple directly for a refund of the amount paid. Otherwise, you can select one of the following contact options to organize the free repair:
- Apple Authorized Service Provider
- Apple Retail Store
- Apple Technical Support
Reference: Apple Inc. June 2018.