Product Recall: Apple calls back AC Wall Plug Adapter

Product Recall

The US technology company Apple Inc. is recalling three-prong AC wall plug adapters worldwide. The adapter might cause an electrical shock.


Cupertino (CA) – The iPhone manufacturer Apple officially started a product recall on April 25, 2019. The affected three-prong AC wall plug adapter, mainly used in United Kingdom / Singapore / Hong Kong, might “…break and create a risk of electrical shock if exposed metal parts are touched”. It has been sold from 2003 to 2010 along with Mac and certain other iOS devices and was also part of the Apple World Travel Adapter Kit.


Recall Apple AC Wall Plug -

(Reference: Screenshot, Apple Inc,, April 2019)


Apple emphasizes that the drive should be replaced as soon as possible. The affected models can easily be identified since the “…three-pong wall plug adapters are white, with no letters in the inside slot where it attaches to an Apple power adapter. New adapters are white with gray on the inside portion that attaches to the power adapter”. Note that the Apple USB power adapters are currently not affected by this replacement program.



It is recommended to visit the Apple support website. Any affected device will be serviced free of charge. However, the manufacturer points out that the following restriction applies for this recall:

  • Apple will verify the serial number of your Mac, iPad, iPhone or iPod as part of the exchange process.



Recall Apple AC Wall Plug -

(Reference: Screenshot, Apple Inc,, April 2019)



Currently affected models:

  • Three-prong AC wall plug adapters, shipped from 2003 to 2010


You can select one of the following contact options to organize the free exchange:

  • Apple Authorized Service Provider
  • Apple Retail Store
  • Apple Technical Support


Reference: Apple Inc. April 2019.