Product Recall

Product Recall: Apple calls back 13-inch MacBook Pro (non Touch Bar)

The US technology company Apple Inc. is recalling the 13-inch MacBook Pro (non Touch Bar) worldwide. The Solid-State Drive (SSD) might fail, resulting in data loss and failure of the drive.

 

Cupertino (CA) – The iPhone manufacturer Apple officially started a product recall on November 09, 2018. The affected 13-inch MacBook Pro (non Touch Bar), which was manufactured between June 2017 and June 2018, might have “…a limited number of 128GB and 256GB solid-state drives (SSD)” installed which “…have an issue that may result in data loss and failure of the drive”.

 

Apple emphasizes that the drive should be replaced as soon as possible. The affected models can easily be identified by checking their serial number as outlined on the website.

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It is recommended to visit the Apple support website. Any affected device will be serviced free of charge. However, the manufacturer points out that the following restrictions apply for this recall:

  • Apple will examine the device prior to any service to verify that it is eligible for this program and in working order. Any files that were already corrupted prior to service, cannot be restored.
  • If the 13-inch MacBook Pro has any damage which impairs the service, that issue will need to be resolved prior to the SSD replacement. In some cases, there may be a cost associated with the repair.
  • An Apple technician will run a utility to update the drive firmware which will take approximately one hour or less.
  • The 13-inch MacBook Pro will be returned to the customer with macOS re-installed.
  • Once the service is done, the data must be restored from a backup.
  • This program doesn’t extend the standard warranty coverage of the 13-inch MacBook Pro.
  • This program covers affected MacBook Pro models for 3 years after the first retail sale of the unit.

 

 

(Reference: Screenshot, Apple Inc, apple.com, December 2018)

 

 

Currently affected models:

  • MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

 

If you have previously repaired the MacBook Pro for this defect, you can contact Apple directly for a refund of the amount paid. Otherwise, you can select one of the following contact options to organize the free repair:

  • Apple Authorized Service Provider
  • Apple Retail Store
  • Apple Technical Support

 

Reference: Apple Inc. November 2018.