Product Recall

Product Recall: HP expands the Safety Recall Program for certain Notebook Computer and Mobile Workstation Batteries

The US technology company HP Inc. starts a worldwide service program for certain notebook computer and mobile workstation batteries. The batteries might overheat.

Palo Alto (CA) – The hardware manufacturer HP expanded it’s already running service program in January 2019. The affected notebooks and workstations might overheat and pose the risk of fire and burn hazard to customers.

 

HP emphasizes that “… not all batteries in all HP ProBook 64x, HP ProBook 65x, HP ProBook 4xx, HP x360 310 G2, HP ENVY, HP Pavilion x360, HP 11 notebooks, HP Thin Clients, and HP Zbook mobile workstations are affected by this recall”. The models can easily be identified as outlined on the official HP Inc. website. The online HP Battery Program Validation Validity check takes around 30 seconds.

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(Reference: Screenshot, HP Inc, hp.com, February 03 2019)

 

 

Currently affected models:

  • ProBook: HP Probook 640 G2, HP ProBook 640 G3, HP ProBook 645 G2,HP ProBook 645 G3, HP ProBook 650 G2, HP ProBook 650 G3,
    HP ProBook 655 G2, HP ProBook 655 G3, HP ProBook 430 G4, HP ProBook 440 G4, HP ProBook 450 G4, HP ProBook 455 G4, HP ProBook 470 G4.
  • ZBook: HP ZBook 17 G3, HP ZBook 17 G4, HP ZBook Studio G3.
  • x360: HP x360 310 G2.
  • Pavilion: HP Pavilion x360.
  • ENVY: HP ENVY m6.
  • HP 11: HP 11 Notebook PC.

 

 

HP’s primary concern is for the safety of our customers. HP is proactively notifying customers, and will provide replacement battery services for each verified, eligible battery, at no cost. For customers with 5 or more potentially affected batteries, HP has put in place a process to assist with validation and ordering . For details please refer to the FAQs tab on this website .


HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program, January 2019.

Reference: HP Inc, February 2019.