Product Recall: Apple starts iPhone X Display Module Replacement Program

Florian Product Recall

The US technology company Apple Inc. is recalling the iPhone X. Customers were experiencing touch issues on the display.

 

Cupertino (CA) – The iPhone manufacturer Apple officially started a replacement program on November 09, 2018. The affected iPhone X  may cause touch issues caused by a component which might fail on the display module. The affected device might exhibit the following:

  • The display, or part of the display, does not respond or responds intermittently to touch.
  • The display reacts even though it was not touched.

 

According to Apple, only the iPhone X devices are affected. Other iPhone models are not part of the module replacement program.

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It is recommended to visit the Apple support website. Any affected device will be repaired free of charge. However, the manufacturer points out that the following restrictions apply for this recall:

  • Apple may restrict or limit repair to the original country or region of purchase.
  • This Apple program doesn’t extend the standard warranty coverage of the iPhone X.
  • The program covers affected iPhone X devices for 3 years after the first retail sale of the unit.

 

 

Recall Apple iPhone X Display Replacement Program - shortmanual.com

(Reference: Screenshot, Apple Inc, apple.com, December 2018)

 

 

Currently affected models:

  • Model iPhone X

 

If you have previously repaired the iPhone X for this defect, you can contact Apple directly and request a refund of the amount paid. Otherwise, you can select one of the following contact options to organize the free repair:

  • Apple Authorized Service Provider
  • Apple Retail Store
  • Apple Technical Support

 

Reference: Apple Inc. December 2018.

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